Based on a self-developed conversational AI platform, bots4you GmbH offers solutions for a multi-channel use of virtual service assistants. These assistants (Chatbots/ Voicebots) help customers to increase their quality and reduce costs by optimising and automating processes. The focus is on short setup times, scalability and multilingualism to ensure the best possible customer experience.
Rooted in sound industry expertise, all solutions contain extensive content right from the start. This means that many requests can be successfully processed right out of the box. High-quality text and speech recognition for 110 languages ensures reliable and consistent service quality at the highest industry standard on all process levels. Through the effect of unsupervised learning, the scope of the content and automated processing is constantly expanding and becoming increasingly sophisticated.
All solutions can be quickly and easily linked to the customer’s CRM and ERP systems via the open platform brought to you by Bots4You. By structured processing of the data generated by the digital assistants, Bots4You is also able to offer unique evaluations and trend projections.