Product and service search
As comprehensive as the information on products and services may be, the virtual assistant Often, the virtual assistant is equipped with all the necessary product knowledge and can provide information on this. Therefore, customers often cannot directly recognize which service suits best from the wide range of offers. Uncertainty and excessive demands on customers, however, leads to a high cancellation rate. By asking specific questions about the concrete needs of the person or household, the chatbot can very quickly narrow down the range of offers and offer targeted services.
As soon as homepage visitors are interested in your service offer and want to learn more, look for the right contact person regarding their request. However, it is often not directly apparent which person is responsible for the respective topic.
A virtual assistant can find the right contact person at the right location in a targeted manner by asking the interested party which concern a contact person is being sought for. This saves time and prevents contacting the wrong people who can only refer the prospect further.
Once the person has been found, the virtual assistant can make an appointment for your customers directly with the person in charge.read more about the appointment function